We are sorry for any inconvenience caused but we are unable to send any orders out from Thursday, 26th July to Tuesday, 7th August. We will send out any orders placed online during this time from Wednesday, 8th August onwards.
We hope that you are delighted with your Order. Should you wish to return any items from your Order for an exchange or refund, this is no problem at all. Please follow these instructions.
Before returning any item, please contact us first on firstname.lastname@example.org for the appropriate return address, as some items have to be sent to specific warehouse addresses. Please return all goods within 30 days of receipt, in their original condition and packaging, by 1st class or 2nd class recorded post (or Hermes Courier if too big/heavy). Please obtain a 'proof of posting' from the Post Office, when you return orders to us. It is difficult for us to exchange, refund, or replace items that are lost in the post, unless a 'proof of posting' can be provided.
Please include a note detailing your name, order number if you have it to hand, and what you would like us to do with the item(s) you are returning. Would you like a refund or exchange? If you would like an exchange, please inform us in detail of exactly which item(s) you would like. N.B. We have stopped enclosing a Returns Form with each of our parcels to try and limit the amount of waste for recycling with each of our parcels, as we only receive a small amount of returns.
For UK orders only, we will be very happy to refund your return postage for damaged and/or incorrect orders you have received if you return the package to us using the Royal Mail Post Office 1st class recorded and not a courier service.
For UK Exchange orders and small, lightweight overseas orders, we will send out your exchange items with no additional delivery charge.
For all Overseas Orders/non-UK orders, we do not refund any postage costs incurred in returning item(s) to us unless the order is faulty or incorrect.